Big Shoe Bazaar Online Store Review
UPDATE : I received a Call from the BigShoeBazaar.com Team saying that i ordered 2 pairs of Shoes and Paid for one, which in my view is wrong, though cannot fight on this point since both parties can be correct and scripts are not always perfect. And regarding the above email they did accept that it was their mistake on sending a wrong email of Non-Availability of Stock while it should have been of Cancellation of the extra ordered pair and the Shoes were delivered to me within 24 hours of my Order which is finally the best part of this transaction. I did order another pair after this to review the service again and will again update with the same. Seems like the New Management at BigShoeBazaar is quite better and offering timely service.
Original Story : I don’t normally talk bad about companies because i do accept the fact that there are times when corporate business get problems and they have to handle these situations but if someone is doing the same mistake again and again isn’t it considered as a planned fraud? Iam talking about a Online Shoe Store in India run by the name of BigShoeBazaar about which i had written a few months back when few friends of mine had made a few purchases from them on my personal recommendation are still waiting for their money to be refunded or their orders to be dispatched. If you read the BigShoeBazaar.com review you will find that the company staff had commented and promised that the problems would be solved but its never done.
Since, i was a customer of this company i was continuously emailed with their offers which i could move to Spam easily and make sure Gmail would never show me their any promotional emails but what about the Mobile Spam? ie the regular SMS they keep sending me? We cannot easily stop these unless we call the companies customer service and wait on the phone queue and then notify them to stop these SMS Messages.
BigShoeBazaar SMS Spam
Well seeing these SMS Messages i felt the company may be has got some serious staff now and is going to offer better services, lets try it again. When i visited the websites homepage the offer was available and then i booked a pair of those shoes and paid them via Paypal. The store shown me that there was stock available for the Size 6,7,8,9 &10. I checked out and waited for a order confirmation from their end. Guess what after 4 hours i get a email saying that the stock is not available and i need to buy something else, since the money is their account and i can use it while checkout. I sent them a email saying that i was not interested in buying anything else but didnt get any reply till now and again the team sent me the order cancelled email with the same message without anyone really replying to what i asked for which was just refund of my money.
Big Shoe Bazaar Order
Big Shoe Bazaar Order
If you check out the above 2 screenshots it shows that while i made my order there were 529 shoes sold by the store and while writing this blog post ie after 9 hours of my checkout, there were 892 shoes sold but now it shows that there is stock available for all the sizes which is a wrong claim and fraud. If there is no stock available there should be a direct listing of that and should not allow the buyers to shop that specific product instead of holding their payments. Now after a couple hours if i recheck the same products page it shows that the shoes are available for all the sizes which means that these people are looking for buyers to just buy them first and then convert those sales to upgrade to other products of higher value increasing their profits.
Here is a copy of the email they sent me which seems to be like a joke.
With deep regret I inform you that this model is currently out of stock in the size and color you had ordered. The manufacturers of this brand have informed us that the shoe is currently out of stock and the chance of availability of this model in next 2-3 weeks is not possible.
Our team has also tried to source it from wholesalers and retailers that are linked with Bigshoebazaar, but no one has this particular model avaliable. Unfortunately, this particular product is very fast selling and despite our best efforts to keep updated, this product got sold off completely.
We are very sorry for this very discouraging experience and understand how disappointing it is to wait for a product and not get it. Out of stock rarely happens on Bigshoebazaar and we try to ensure our customers get the best service possible. All possible sources have been tried to avoid this situation but we couldnt find this model anywhere. We would therefore be cancelling Order No.-1469811 for The following brand/s are cancelled (iD 3166) shoes. The discount coupons allotted to you are active and can be used for a period of 15 days to get a 10% discount. The amount paid by you would also be refunded directly to your account as reward points, you can either use these to purchase and alternate product or encash them for a cash refund.
We request you to kindly make an alternative choice of the product from our vast collection of fashionable – formal, casual or sports shoes and allow us a chance to serve you again. We request your cooperation and suggestions to improve ourselves in serving you better. All your queries and valuable suggestions will be forwarded to the concerned authorities at the earliest. I apologize to you personally on behalf of my company, for disappointing you this time and assure you of better services in future.
What happened to the money you paid? what action you are taking?
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Don’t know about now a days scenario.
I used the services of bigshoebazaar 3-4 times in college days (few years back ) and finds that delivery was bit late but the shoes were perfect !
Once i had the similar problem but later i choose another “shoe ID” and it get delivered soon !
What was your mode of payment, paypal or else?
They should clearly refund the payment in case they are unable to provide the shoes of your choice !
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Saurabh Reply:
August 25th, 2009 at 1:09 pm
Why dont u try cash on delivery next time…?
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Amit Bhawani Reply:
August 25th, 2009 at 1:12 pm
Yeah thats a nice point, i rarely use that kind of system because i always work on prepayments on anything i buy
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Saurabh Reply:
August 25th, 2009 at 1:20 pm
Yeah… I always prefer that mode, cuz i inherently do not trust these companies… u know… big shoe bazaar, ebay, the works.
After all, tangibility is the most important thing in any services that you pay for
Hi Amit,
Your order number 1469811 which was placed for ID shoes on 21st Aug, was delivered to you on 22nd Aug. Your waybill number is 43589586412 which can be tracked on bluedart site as well. The cancellation mail which was received by you was because, you order contained 2 pairs but we received payment for only one pair. Can you please let us know how we could further improve. We also see that you have infact purchase another promotion pair from us after that. If you are happy with our service now, may we request you to please change our review and help our effort to get better in our service. Thank you
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Hello Amit,
We are very keen to change this now that your second order is also fulfilled. Can you remove the title of this blog and change the review
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Amit Bhawani Reply:
September 6th, 2009 at 7:26 am
I have already updated the blog post in the beginning with the Update. If i had not posted a review here you would have not given me the right service. There are many customers here http://www.amitbhawani.com/blog/big-shoe-bazaar-review/ & here http://www.mouthshut.com/product-reviews/Bigshoebazaar.com-925062337.html who have got tonnes of problems and they are waiting for some solution.
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Nitin Reply:
September 6th, 2009 at 8:00 am
Amit,
I would disagree that we wouldn’t have given to same service. The only problem was a wrong mail, rest everything was as per procedure. We saw your comment much later than that. W.r.t mouthshut, you would see that there are no negative reviews since May. I think, I did explain you that the company has undergone a management change in June and they have been working hard to provide a good customer service. I would say, your comment and article was little too harsh for one wrong mail. Don’t you think?
Nitin
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BIGSHOEBAZAAR IS BIG FRAUD SITE. DONT PURCHASE FROM THIS SITE. IF YOU OPT FOR “CASH AT DELIVERY”, THEY WIL SAY THAT THE SERVICE IS NOT AVAILABLE IN THE PINCODE AND YOU HAVE TO DEPOSIT THE MONEY NOW. IF YOU DO SO, THERE WILL BE NO RESPONSE FROM THEIR SIDE. AND YOU MAKE NO OF PHONE CALLS TO THESE IDIOTS. BUT IT IS OF NO USE. MANY PERSONS INCLUDING ME LOST OUR MONEY.
I HAVE RETURNED A PAIR OF SHOES BECAUSE IT DIDNT FIT ME, BUT THEY ARE NOT SENDING ME THE NEXT SIZE, SAYING THAT IT IS NOT AVAILABLE. I TOLD THEM TO RETURN THE OLDER PAIR ITSELF, THEN THERE IS NO RESPONSE. PLEASE AVOID THIS SITE
WHERE TO COMPLAIN THIS?
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Nitin Reply:
September 13th, 2009 at 11:01 am
Hello Raj,
Please send us your order number at nitin@bigshoebazaar.com and we would resolve the problem immediately
Nitin
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bigshoebazaar is a big big fraud!they dont have all the shoes that are on display on their web site.they keep pictures of the shoes that are not at their disposal.its all a marketing gimmick by projecting the company as a big player.they source their shoes from various shops and ware houses.they should stop cheating people.business cant be coducted by cheating costumers.i had a very bad experience with them.
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I have paid Rs. 1245/- by net banking transfer being payment against the order. I received a mail from big (FXXXX) shoe bazar stating that the shoes are out of stock. I have not yet received the money back till today ( I.E. 09-10-2009 ) in spite of my repeated follow up and phone calls to them. PLEASE BE AWARE OF SUCH TRANSACTIONS AND DO NOT GET TRAPPED INTO IT AND LOOSE PEACE OF MIND.
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bigshoebazaar is a big fraud and the worst ever online shopping experience and night mare u will face ever in ur life .
i have ordered for a reebok shoes of mrp 2599 on sep3rd and for the first 15 days there was no response from them .
after calling them repeatedly they said the product is out of stock and again after calling for another few days continously they said they r going to refund the money back .
and suddenly they say the product is available and its available as the product of the day at a disounted price for 1099 and will refund the rest of the amount 1599 and deliver the product .
i got the cheque of 1500 but still till oct9th did not recieve the product , on 7th october they say it has been dispatched and again calling up on 9th october they say the product is out of stock .
Just postponing by cooking up some stories daily ….if u order any product in bigshoebazaar its a waste of money, ur precious time and ofcourse even ur phone bills calling them daily for a period of one or 2 months .
donno if the cheque of 1500 rs will bounce back or it wud be credited
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Before buying the shoe I confirmed from them about availability of the item and proceeded to buy on their affirmation on 1/10/09 order no. BSB1010130 and price Rs1899/. But after 2 days I get mail that item is not available and money will be refunded. Since then they have been cooking up stories about delay in refund. Every time I call them up they tell me it takes time to send refund thru payment gateway.But nobody is giving me firm date or transaction no.This is going on for more than a month now. I sent personal mail to Mr. Nitin also but there is no response.
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nitin Reply:
November 7th, 2009 at 5:23 am
Sir,
Your refund was posted on Oct 1st itself. In fact we never captured your payment. There seems to be issue with paysignet who havent been able to post your refund to your account. We have escalated this to highest level at paysignet. I am sure to resolve this within the week
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Capt. Raj M. Singh Reply:
November 14th, 2009 at 6:42 am
Received refund of Rs1899/ on 12/11/09. Many thanks and appreciation to Mr. Amit Bhawani. My advice to bigshoebazaar.com is to do business fairly and have good customer care in place and not to list items which are not in stock.If you want to do business then don’t frustrate the customer.
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Please see the mail below. The issue was not at our end but at the end of bank and gateway. We are doing business as honestly as possible but there was certain dependencies where we are not always able to control the quality.
Nitin
From: Mahesh – Paysignet.com [mailto:mahesh@paysignet.com]
Sent: 11 November 2009 08:08
To: nitin@bigshoebazaar.com
Cc: pranay@paysignet.com
Subject: Refunds at Paysignet
Dear Sir,
Sorry that you were unable to reach me as I was in Mumbai for an Arbitration with Banks particularly related to refund delays. As per the committee’s advice we have shifted to direct capture for Net Banking as required by Banks and as practiced by all Payment Gateway in India and Abroad for Direct Bank Transfers.
This will also resolve the problems of delays in refunds as Banks were delaying payments on purpose. This day on you should normally not face any delays in refunds. The following are the details of refunds. These should go through in a couple of days now as the issue with Banks have been resolved.
Transaction Date: 9/13/2009
MID: BSB100085
HDFC ID: 1659
PID: 495030701994
Transaction Amount : 1390
Transaction Date: 11/8/2009
MID: BSB103090
ICICI ID: 5245224
PID: 3702966571031
Transaction Amount : 637
Transaction Date: 10/23/2009
MID: BSB102054
HDFC ID: 84550
PID: 7991083861020
Transaction Amount : 796
Transaction Date: 10/1/2009
MID: BSB101030
HDFC ID: 82514
PaysignetID: 4347192651002
Transaction Amount : 1899
Transaction Date: 11/6/2009
CorpBank ID: BSB102929
Paysignet ID – 4421132211030
Transaction Amount : 1877
Best regards,
Mahesh
Paysignet.com
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