Not only are their services extremely bad, customer cares rubbish. They also harrass and threaten you to make payments withour providing services. They have even theatened me to take me to court if i dont pay their bills/ PAY FOR NO SERVICES !!!
I took the TATA INDICOM connection under a scheme with ACER LAPTOP andsince that day my misery started. The gave conection but no services. When i told them to disconnect. I have to Use MINIMUM FOR 3 Months and PAY even if i dont use the services
So friends. PLEASE think 100 times before even thinking of TATA INDICOM> THE WORST.

I took up the TATA Indicom ( wired ) broadband services in Pune. Now it seems all the stories are coming true to me..

I paid hard cash so that they wouldn’t need to clear the money through cheque.. The guy from tata broadband who collected the

registration forms told me they require 5 days to install the Cable line.

Even after 25 days they have not yet installed the broadband. I paid them Installation ( 1000 Rs) + Deposit ( 1000 Rs ) + 1

months advance payment 1000 Rs + 12.5 servie Tax ( 250 Rs to the Blood and sweat sucking Govt from which Of course there is

nothing that I or we can expect ) . The total amount came to 3250 Rs ..

I called the service guy many a times.every time he would say that an engineer is being sent say around 3:30 PM .. then from

3:30 PM I would find his cell phone off till the next day ..

The month is about to be over for which I have already paid the advance payment..So it seems that my 1000 Rs advance payment

has already gone down the dirty TATA drain as I have to still go into Cybercafe for internet

I am planning to cut off the broadband connection as soon as it is installed. My money and time both are lost.. if YOU

wouldn’t like to waste your time and send money down the dirty drain don’t never ever install TATA BROADBAND.

Characteristics of the TATA Broadband services :

1.) If the TATA guys comes and tries to get cheque / money from you in a hurriedly ( hasty ) manner agreeing to everything

you say then he is planning to screw you up your ass at any cost.

2.) He would tell you that he would install the Cable on the 5 day then he means that install it on the 25th day or

thereafter.. Some smarty tata guy would tell they would install the next day or as soon as possible .. all these means the

same.

3.) You would ring him on his cell phone . he would readily pick up the phone addressing you as Sir or Madam and would tell

you that he is sending the guy at 4:30 PM .. It means that you would find his cell phone from that time till infinity

4.) every time you would ask about the status of your connection. They will make excuses that they have lot many connections

to install.

5.) You might not get the Service or the broadband .. but these beggars will send the bill on time, that is for sure

From: saxena_ritesh@hotmail.com
To: nodalofficer.hq@tatacommunications.com; nodalofficer.north@tatacommunications.com
CC: appellate.authority@tatacommunications.com; ap@trai.gov.in; secretary@trai.gov.in; pradvbcs@trai.gov.in; pradvfa@trai.gov.in; pradvfn@trai.gov.in; pradvre@trai.gov.in; advlegal@trai.gov.in; advcn@trai.gov.in; adveco@trai.gov.in; advmn@trai.gov.in; advqos@trai.gov.in; advadmn@trai.gov.in; advbcs@trai.gov.in; nodalofficer.west1@tatacommunications.com; nodalofficer.east@tatacommunications.com
Subject: RE: Uninstall and refund
Date: Wed, 17 Jun 2009 09:26:37 -0800

is there anything under process or everyone forget it ????????
I need my refund of amount 2124 INR.

Subject: RE: Uninstall and refund
Date: Tue, 12 May 2009 18:16:02 +0530
From: Nodalofficer.north@tatacommunications.com
To: saxena_ritesh@hotmail.com
CC: appellate.authority@tatacommunications.com; nodalofficer.hq@tatacommunications.com

Dear Mr. Saxena,

Thank you for writing to Tata Communications Ltd.

We would like to inform you that your account has been suspended as per your request and currently there is no outstanding against your account and wish to inform you that concern regarding refund already sent to respective concern department. It will take around 60days after router collection hence Please treat this as a full and final settlement against your account.

We need your valuable support during this period

For any further assistance please,

* Contact 24 hours toll free Customer Care: 1800 209 7070 or call the Customer Service number in your city.
* You can also write to us at customerservice@tatacommunications.com.

Assuring you of our best of services at all times,

Yours sincerely,

Nodal Officer – North

Tata Communications Ltd

From: Ritesh Saxena [mailto:saxena_ritesh@hotmail.com]
Sent: Tuesday, May 12, 2009 12:15 AM
To: Nodal Officer HQ; Nodal Officer North; Customer Service (Retail-India)
Cc: Appellate Authority
Subject: RE: Uninstall and refund

This is ridiculous, Your services are really pathetic, I am still waiting for my refund amount 2124 INR. It is now almost three months. I am wondering How the hell are your services running.

If you dont want to return my money, let me know, in that case I have to take legal action against your company because it is over now….its too much.

From: customerservice@tatacommunications.com
To: saxena_ritesh@hotmail.com
Subject: FW: Uninstall and refund
Date: Tue, 10 Mar 2009 10:41:13 +0530

Dear Customer,

We are obliged to have you as a privileged customer.

We have already registered your concern regarding termination with request number 9052330. Once the issue is resolved we will let you know on priority.

Assuring you of our best services at all times.

For any further assistance, please feel free to contact Customer Service at http://www.tataindicombroadband.in/contactus.html (the link contains the location wise contact numbers) or mail us on customerservice@tatacommunications.com. We will be delighted to assist you.

Warm Regards,

Grace,

Customer Service,

TATA Communications Internet Services Ltd.

From: Ritesh Saxena [mailto:saxena_ritesh@hotmail.com]
Sent: Monday, March 09, 2009 8:12 PM
To: customerservice@tatacommunications.com; nodalofficer.hq@tatacommunications.com; nodalofficer.north@tatacommunications.com
Subject: RE: Uninstall and refund

I need my full amount to be refunded ASAP 2124 INR. Let me know when I would be recieving the same ??

I paid Rs 2124/- to install the connection and now the worst part is that “My account” is showing Rs 1268/- amount as outstanding balance.

Bill was generated on 21st Feb 09. In just four days they charged me 1268/- amount again.

The worst services in the world.

I had bought a TATA Indicom USB modem [Sim card #: A000000A58E1FB (80 B2 80 77)] on Aug. 6, 2008, and was promised activation within 4 days which never happened. Even after 15 days and making repeated calls to the salesperson, I did not get the activation done. So I decided to cancel the service and applied for cancellation (#901214165) at their office in Kormangala, Bangalore. I promptly returned the USB modem and was told that I would be getting the refund of the deposit amount (Rs. 700 only) after 45 days of cancellation, at my postal address. Now, it is 3 months and I still do not know what happened to that money.

An employee of TATA Indicom in Kormangala, Bangalore office, had promised me that he would get it done asap. But when I tried to contact him thro’ SMS or phone calls, he neither replied nor answered my phone calls. I suspect that the money would have disappeared into that employee’s pocket already.

If anyone is considering to avail TATA Indicom’s services (especially telecom), PLEASE reconsider if you value your time and hard-earned money.