Question by Sameer Bangalore – I have purchased a Reliance data card based on your recommendation and review but now the company is sending me huge bills even though i have not used that much heavily. The Reliance company is fraud and sending big bills which is what my friend told me, is that true? Is there any other solution than paying so much money to these people or canceling the High Speed Card. I need this Internet Connection because its quite good while iam on business travel but the bills are making me take other decisions, let me know how can i know the detailed bills information, how can i contact the Customer Service and pay the bills online itself.
Reliance EVDO is one of the service which is bought by lakhs of consumers all over India and since its trusted most people continue using their services, hence we cannot call them frauds directly but yes if we are sent wrong bills, its our right to call them and get itemized bills with all the details on why the bills are over charged. Anyway Reliance Communications would send you monthly bills which also have a 10.3% service tax which comes extra to the monthly Package Plan you have opted for and other VAS[Value Added Services] you have opted for. Unless you notify the company through Phone, Email or visiting the Reliance Web World.
Visit this Link which is the official website for all the Reliance Data Cards and from where you can view your data usage and know your bill details. First of all i would recommend you to check out your welcome letter and find out which Evdo Tariff Plan you are currently subscribed to, because many a times customers subscribe to a very small plan with data download limits but with higher download speeds and unknowingly they download a lot of stuff which turns out to be chargeable.
Click here to find out your Data Card usage for the current billing period and know if you have already crossed the download limits or you still have some available. You need to login with your Data Card mobile number along with the same number as password by default along with a prefix of 0 for the number. You should also change your password once you login for the first time for security purpose. You will be shown with the details as shown below.
You can also view and pay bills online here and save your time because the system allows you to make payments through your Credit Cards or any Net Banking Account. This section offers you with the following settings :
User Profile – Change and update your profile,e-mail ID and password.
Wireless Data Usage – Check your Wireless Data Usage
Pay Your Bill – Reliance Mobile and Reliance Phone individual customers can directly Pay your postpaid bills online without viewing the bills.
View and Pay Bill – Reliance Mobile and Reliance Phone individual customers can View and Pay your postpaid bills online. To pay your bills you can choose to pay by Credit Card or through your ICICI Bank or HDFC Bank Internet banking accounts. An account of your online payments is available for your ready reference in the View Online Payments section.
Payment History – View your last 5 payments (made through any mode cash/cheque/credit card/bank debit)
Unbilled Usage – Check your Unbilled Usage
MMS : View and send MMS.Access your private and public gallery of multi-media rich content.
Click on the View & Pay Bills option and continue further to make the bills payment online.