Comments on: Sun Direct DTH Service http://www.amitbhawani.com/blog/sun-direct-dth/ Stay Updated with the Latest Tech Info! Fri, 10 Feb 2012 04:23:14 +0000 hourly 1 By: Narasimhan http://www.amitbhawani.com/blog/sun-direct-dth/#comment-88853 Narasimhan Mon, 07 Feb 2011 16:50:57 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-88853 I had been contacting regularly for the realignment of Dish for Sun Direct and their response is that they will send the technician. I did not know that they do not have any technicians for this activity. Please do not go for SUN DIRECT at all. Very poor after sales service. Probably SUN DIRECT feels that it is cheaper to employ the Tele-marketing executive than the technicians. Do not go for SUN DIRECT. I had been contacting regularly for the realignment of Dish for Sun Direct and their response is that they will send the technician. I did not know that they do not have any technicians for this activity. Please do not go for SUN DIRECT at all. Very poor after sales service. Probably SUN DIRECT feels that it is cheaper to employ the Tele-marketing executive than the technicians.
Do not go for SUN DIRECT.

]]> By: Srini http://www.amitbhawani.com/blog/sun-direct-dth/#comment-84900 Srini Fri, 17 Dec 2010 13:26:07 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-84900 i can only tell that the experience with sun direct has been pathetic for the last few weeks.... When we call their customer support (I dont know whether it is their own or it is outsourced to some third rate party), we get the same standard words played back at us : Your problem will be resolved at the earliest .... Different people come online when we call the support and give the same line as the answer. We have been having issues in the lasst 1 month for not getting the entire Sun tv, Vijay tv etc. in our installation and till date even though we call them up everyday to register the complaint, NO ONE has come in and resolved it till date for the last 1 month. I heard from another source that this is primarily because that they are not paying the distributors and support people when they come and fix the problem to such an extent that they are loosing out the distributors and support people at a rapid rate. Maybe Mr. Maran is busy taking out all his money out from Sun Direct and divert it into his new investment - Spicejet airlines.... The experience was very pleasant and positive till 3 months back for a duration of around 1 year but the last 3 months, I would rate it at around 1 on a scale of 1 to 10 (1 being the lowest and 10 being the highest) A strong NO to go with SUN Direct but if you still want to go with it, do not say that nobody warned you in this forum..... i can only tell that the experience with sun direct has been pathetic for the last few weeks…. When we call their customer support (I dont know whether it is their own or it is outsourced to some third rate party), we get the same standard words played back at us : Your problem will be resolved at the earliest ….

Different people come online when we call the support and give the same line as the answer. We have been having issues in the lasst 1 month for not getting the entire Sun tv, Vijay tv etc. in our installation and till date even though we call them up everyday to register the complaint, NO ONE has come in and resolved it till date for the last 1 month.

I heard from another source that this is primarily because that they are not paying the distributors and support people when they come and fix the problem to such an extent that they are loosing out the distributors and support people at a rapid rate. Maybe Mr. Maran is busy taking out all his money out from Sun Direct and divert it into his new investment – Spicejet airlines….

The experience was very pleasant and positive till 3 months back for a duration of around 1 year but the last 3 months, I would rate it at around 1 on a scale of 1 to 10 (1 being the lowest and 10 being the highest)

A strong NO to go with SUN Direct but if you still want to go with it, do not say that nobody warned you in this forum…..

]]> By: Rajkumar http://www.amitbhawani.com/blog/sun-direct-dth/#comment-78897 Rajkumar Sun, 28 Nov 2010 07:02:35 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-78897 I am using sun direct for last one and half year and faced many problems. Especially for customer care service, they rather solve the proble nor never listen ur proble. They will give utmost false commitments... The channels have lot of signal problems and service center never attends to it, the customer center executives as well as managers are useless, they all keep fooling you with new reason everytime you call them. They tell that some body from distributor will visit to solve the issue, but this is going on since last two months. I have fought a lot with them but all in vain. I contact sun direct customer care about the satellite change but the advice me to do nothing as they will send their technician to align the dish to the new satellite. Also worst average waiting time is 20 mins and remember it is not toll free… i waited for 20 mins and the call will get disconnected automatically after tat. so dont be a victim of it To add to it they did not even had proper distributor number with whom I could cancel my sun tv connection. This is a serious advice…do not ever buy this…dont think of this even in your dreams. I am using sun direct for last one and half year and faced many problems. Especially for customer care service, they rather solve the proble nor never listen ur proble. They will give utmost false commitments…

The channels have lot of signal problems and service center never attends to it, the customer center executives as well as managers are useless, they all keep fooling you with new reason everytime you call them. They tell that some body from distributor will visit to solve the issue, but this is going on since last two months. I have fought a lot with them but all in vain.

I contact sun direct customer care about the satellite change but the advice me to do nothing as they will send their technician to align the dish to the new satellite.

Also worst average waiting time is 20 mins and remember it is not toll free… i waited for 20 mins and the call will get disconnected automatically after tat. so dont be a victim of it

To add to it they did not even had proper distributor number with whom I could cancel my sun tv connection.

This is a serious advice…do not ever buy this…dont think of this even in your dreams.

]]> By: mahalaxmi http://www.amitbhawani.com/blog/sun-direct-dth/#comment-78204 mahalaxmi Thu, 18 Nov 2010 07:31:50 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-78204 I have taken Sun Direct DTH and am facing nothing but problems. Their Customer Care number keeps you waiting for long time increasing your phone bill, the executives only deliver rehearsed lines and the nodal officer does not respond to the phone or the emails sent repeatedly to him. Sun Direct recently had a satellite problem and dish realignment had to be done. Despite repeated complaints over a period of three months, they have not realigned my dish. I am reduced to watching some 8 channels despite paying for the full package. Nobody at Sundirect is interested. If anyone can contact the Marans, please give me the contact number so I can personally tell them my issues. PEOPLE, DO NOT OPT FOR SUN DIRECT DTH. I have taken Sun Direct DTH and am facing nothing but problems. Their Customer Care number keeps you waiting for long time increasing your phone bill, the executives only deliver rehearsed lines and the nodal officer does not respond to the phone or the emails sent repeatedly to him. Sun Direct recently had a satellite problem and dish realignment had to be done. Despite repeated complaints over a period of three months, they have not realigned my dish. I am reduced to watching some 8 channels despite paying for the full package. Nobody at Sundirect is interested. If anyone can contact the Marans, please give me the contact number so I can personally tell them my issues. PEOPLE, DO NOT OPT FOR SUN DIRECT DTH.

]]> By: chandrashekar http://www.amitbhawani.com/blog/sun-direct-dth/#comment-46239 chandrashekar Thu, 02 Sep 2010 09:54:06 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-46239 Never ever buy sundirect. It is the worst. You will spend Rs.100 calling the customer service for activation of channels eventhough you have paid the ammount. Shameless Sundirect..I have decided to throw the box and go back to CABLE operator. I am going back to ages but needs peacefull life:) If any one is interested send me a mail cshekar73@gmail.com; I am ready to give you setup box and Dish free.... Never ever buy sundirect. It is the worst. You will spend Rs.100 calling the customer service for activation of channels eventhough you have paid the ammount. Shameless Sundirect..I have decided to throw the box and go back to CABLE operator. I am going back to ages but needs peacefull life:)

If any one is interested send me a mail cshekar73@gmail.com; I am ready to give you setup box and Dish free….

]]> By: The Sun Direct DTH Service http://www.amitbhawani.com/blog/sun-direct-dth/#comment-44186 The Sun Direct DTH Service Tue, 03 Aug 2010 05:18:05 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-44186 Dear sir Iam sending a complaint regarding non receving of channels vide our sun direct DTH smart card No 41281072292 on 02 Aug 2010. In this connection iam telephonically discussion with Mr Ilango and Iam fully Satisfied with his reply Thank you for your prompt reply Dear sir Iam sending a complaint regarding non receving of channels vide our sun direct DTH smart card No 41281072292 on 02 Aug 2010. In this connection iam telephonically discussion with Mr Ilango and Iam fully Satisfied with his reply Thank you for your prompt reply

]]> By: Nehal Ahmad http://www.amitbhawani.com/blog/sun-direct-dth/#comment-41567 Nehal Ahmad Mon, 07 Jun 2010 05:59:55 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-41567 Dear All friends I am using sun direct lasl 6 mont ago, 30th may my sun tv is not properly work i call customer care but not give any responce to that side. when i contact my distributer he is demanding unnecessary Rs. 100/-. so friends please don't purchase sun direct whole life. Dear All friends
I am using sun direct lasl 6 mont ago, 30th may my sun tv is not properly work i call customer care but not give any responce to that side. when i contact my distributer he is demanding unnecessary Rs. 100/-. so friends please don’t purchase sun direct whole life.

]]> By: Robins M James http://www.amitbhawani.com/blog/sun-direct-dth/#comment-41071 Robins M James Sun, 23 May 2010 15:31:28 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-41071 Hi All, Don't expect after sales service from Sun Direct.I am fACING PROBLEMS FROM PAST 4 DAYS,When i call Customer care each and everyday i am getting same reply that with in 24 hours our exicutive will contact you but , last 4 days i am hearing the same slogan there is no response from Sun direct. Hi All,

Don’t expect after sales service from Sun Direct.I am fACING PROBLEMS FROM PAST 4 DAYS,When i call Customer care each and everyday i am getting same reply that with in 24 hours our exicutive will contact you but , last 4 days i am hearing the same slogan there is no response from Sun direct.

]]> By: Rajasekar http://www.amitbhawani.com/blog/sun-direct-dth/#comment-40885 Rajasekar Wed, 19 May 2010 11:05:45 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-40885 Please dont buy SUN DTH I purchased a SUN DTH from VSV Enterprises, Purasawakam (Contact details Joy - 98400 04302) on 08-10-2009. They also gave me a service #s 044-42176174 / 90030 22422. I paid Rs. 2315 (Rs.1250 for set top box+ Rs.990 for yearly subscription+Rs.75 for extra cable). Now my service connection is cut after 6 months time while I have paid for a yearly subscription. I repeatedly complained to VSV enterprises and SUN DTH help line 39407575 on 6-5-10, 11-5-10, 13-5-10 and spoke to various people. They all did nothing but asked me to pay additionaly. When enquired about the yearly ubscription that I have paid, no one answered my query. Since the service is so bad and no one is answering responsibly, I dont know what to do. I will not recommend anyone to buy SUN DTH Please dont buy SUN DTH
I purchased a SUN DTH from VSV Enterprises, Purasawakam (Contact details Joy – 98400 04302) on 08-10-2009. They also gave me a service #s 044-42176174 / 90030 22422. I paid Rs. 2315 (Rs.1250 for set top box+ Rs.990 for yearly subscription+Rs.75 for extra cable).

Now my service connection is cut after 6 months time while I have paid for a yearly subscription. I repeatedly complained to VSV enterprises and SUN DTH help line 39407575 on 6-5-10, 11-5-10, 13-5-10 and spoke to various people. They all did nothing but asked me to pay additionaly. When enquired about the yearly ubscription that I have paid, no one answered my query.

Since the service is so bad and no one is answering responsibly, I dont know what to do. I will not recommend anyone to buy SUN DTH

]]> By: KUMARJITH CHOUDHURY http://www.amitbhawani.com/blog/sun-direct-dth/#comment-40336 KUMARJITH CHOUDHURY Fri, 07 May 2010 11:07:09 +0000 http://www.amitbhawani.com/blog/?p=1021#comment-40336 sir if any vacancy in your company plz infm me. sir
if any vacancy in your company plz infm me.

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