They spend their time talking to people and get paid for that!! They are the call center workers. You must have heard that there are many companies who outsource their customer support calls to overseas workers in order to make it cost effective. But very few of you know that there are around 600,000 people who work as the customer service agents for various companies from home. They get paid satisfactorily as well avail the comfort of working from home. As a matter of fact this work from home voice jobs are not like another scam as the company’s reputation is closely related to this.
What exactly you have to do? :
The general idea about call centers are of two types. Almost all of you are probably in a notion that you need to either call up people to sell various products as a telemarketing agent or take care of the customers’ queries acting as a customer care representative of the particular company that you work for. Now the fact is that this is not all you may have to do. There are various types of jobs that need to be done over the phone. It could be like fixing an appointment with a doctor or a lawyer for your client who is too busy to do this on his own. You may need to conduct telephonic surveys or take down orders from customers. Market research or providing technical support to the customers can also include your responsibilities.
Benefits of the employers :
Initially the employers used to set up big offices for their call support department. This is very obvious that this used to cost them hell lot of money to hire sufficient employees and provide them with all possible resources. Then the trend of outsourcing came wherein these jobs were outsourced to the overseas to cut down the expenses. But the latest trend of hiring home based workers for the call center jobs shows that they are reaping much benefit out of it. Here the workers invest for their own set ups and work on the basis of hourly payments or for contract. In that case the employers not only save on the set up cost also save a lot on the resources.
Some legitimate options :
Here is a list of some of the companies who have acquired reputation for their legitimacy in this field. They are the ones who provide you with authentic voice based jobs at home with assured payment. “Arise” and “Alpine Access” are two of the well-known companies in the field of virtual call centers. Arise hire its employees on the basis of contracts and they give you the freedom to choose your preferred work schedule. “Alpine Access” recruits the best of the lot and trains them in all ways. They always keep a watch on the performance of the home based employees from the time of commencement.
So this is a completely new and trendy concept of working at home which you may try out if you have made up your mind to earn some handsome money while being at home.