Commission Junction is one of the biggest affiliate network available online and most web publishers rely on them for getting the best advertisers to promote and make money. The problem with cj.com is their strong rules which can even disable your account if the minimum sales are not made within a fixed period of time. Here is a copy of the email you could get if this situation occurs.
You are receiving this email because your Commission Junction publisher account has not generated any valid commissions during the last five months. Commission Junction is committed to maintaining a dynamic and productive marketplace. Consequently, per the Publisher Service Agreement, we regularly deactivate accounts that are not actively earning commissions and do not have a sufficient balance amount. Your account has been deemed inactive and is scheduled to begin the dormancy process in the next 30 days. What that means is that beginning 30 days from now, your account will begin accruing a monthly dormant account fee against any balance that currently exists in the account. Once the account has reached a zero balance, the account will be deactivated. This fee only applies to dormant accounts that currently show a balance; if your account currently has a zero balance, no fees will be assessed and your account will be deactivated immediately following the next 30 days of inactivity. Please note that once your account is deactivated, you will not track or earn commissions and your advertiser relationships will expire if you do not reactivate the account within the first 90 days of dormancy. If you no longer wish to keep this account active, simply disregard this email and your account will be deactivated in 30 days through the normal process described above.
If you wish to continue using this account, here’s what you can do to get your account into active status :
- Generate a commission before your account is deactivated. Deactivation will occur 30 days after the account balance has reached a zero balance, or 30 days from this notice if you currently have a zero balance.
- If you are unable to generate a commission within the next 30 days, your account will enter the dormancy state. If this occurs, but you still wish to use the account, simply log in to your account within 180 days from the day of deactivation and follow the prompts for reactivation. This will reactivate the account with no consequences other than a loss of tracking between deactivation and reactivation and the loss of any advertiser relationships if the account has been in the dormancy state for longer than 90 days.
- If you are unable to reactivate your account online, you can call Commission Junction Client Support and request that your account be reactivated. You can contact us at 1-800-761-1072. We are available from 6:00 am to 5:00 pm Pacific time, Monday through Friday, excluding company holidays. Client Support can only reactivate accounts once they are dormant; Client Support cannot prevent an account from going dormant. If you do not wish for your account to go dormant, the only way to prevent the status change is to earn a commission within the next 30 days.
We hope that in the next 30 days you can begin to start earning commissions and avoid deactivation. If you’d like some information on strategies and tips for earning commissions, simply log in to the CJ Account Manager within the next 30 days and click on the Training link for helpful resources.
If you have any questions at any time, please call us at the number above or email us using the Contact Us link in your CJ Account Manager. This information was sent to us by the Commission Junction Client Support team to their publishers in order to make sure that their accounts don’t get deactivated and stay activate for the long run.